Lean thinking : banish waste and create wealth in your corporation / James P. Womack and Daniel T. Jones. - Rev. and updated [ed.]. - London : Free Press, c2003

The maintenance management framework : models and methods for complex systems maintenance / Adolfo Crespo Marquez. - London : Springer, c2007

New service development : creating memorable service experiences [Risorsa elettronica] : creating memorable experiences / James A. Fitzsimmons, Mona A. Fitzsimmons, editors. - Thousand Oaks (Calif.) : Sage, 1999

Operations management for MBAs / Jack R. Meredith. - 2nd ed.. - Hoboken (N.J.) : Wiley, c2003

Service management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck. - 3rd ed. - Harlow : Pearson Education, 2013

Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. - 5th ed. - Upper Saddle River (N.J.) : Prentice Hall, c2012